Terms and Conditions
Last updated: 27 November 2025
1. Who we are
These Terms & Conditions (“Terms”) govern your use of our website and, where applicable, any services you purchase from us.
This website is operated by:
Quiet Assembly Ltd
Company number: 16840110
Registered in England and Wales
Registered office: 17 Connaught Road, Hove, BN3 3WB, United Kingdom
Email: hello@quietassembly.co.uk
“Quiet Assembly”, “we”, “us” and “our” refer to Quiet Assembly Ltd.
“You” and “your” mean the person using our website or, where relevant, the client organisation entering into a services agreement with us.
By using this website, you agree to these Terms. If you do not agree, please do not use the site. If you engage us to provide services, these Terms apply alongside any written proposal, scope of work or services agreement we issue (together, the “Contract”).
2. What we do
Quiet Assembly is a Brighton & Hove–based studio for intimate, impact-led events, including private dining experiences, pop-ups, launches, briefings and small-business support services.
The website provides information about:
Our services, approach and example packages
How to contact us or send an enquiry
Our legal and policy information (for example, Privacy Policy, Cookie Policy and Accessibility Statement).
We may update or change the content, layout or availability of the website from time to time.
3. Using this website
3.1 General use
You agree that you will:
Use the website only for lawful purposes
Not attempt to gain unauthorised access to the website, server or any related systems
Not introduce viruses, malware or other harmful code
Not use the website in a way that could damage, disable or impair it, or interfere with other users’ access.
We do not guarantee that the website will always be available or uninterrupted. We may suspend, withdraw or restrict the site (or parts of it) for business or operational reasons.
3.2 Reliance on information
The content on this website is for general information only. While we try to keep it accurate and up to date, it:
Is not tailored to your specific circumstances
Does not constitute legal, financial or professional advice
You should not rely solely on website content to make decisions. Please contact us directly if you need specific advice about an event, project or engagement.
3.3 Accounts and logins
At present we do not offer user accounts or logins on the website. If we add such features in future, additional terms may apply and we will update this page.
4. Enquiries and bookings
4.1 Enquiries
You can contact us using the forms or email addresses provided on the website. When you submit an enquiry, you confirm that:
The information you provide is accurate to the best of your knowledge
You have authority to contact us on behalf of your organisation (if applicable).
Submitting an enquiry does not create a Contract. We may decline or not be able to take on every enquiry, for example due to date clashes, budget or suitability.
4.2 Proposals and scope of work
If we agree in principle to support your event or project, we will usually provide:
A written proposal or scope of work setting out:
Key objectives and event concept
Core services and deliverables
Timelines and key dates
Fees, deposits and payment terms
Any specific assumptions, exclusions or client responsibilities.
The proposal and these Terms together form the basis of the Contract. If there is any conflict between the proposal and these Terms, the proposal normally takes priority for that specific project.
4.3 Confirming a booking
A booking is usually confirmed when:
You accept our proposal or scope of work in writing (email is sufficient) and
You pay any required deposit or first instalment invoice.
At that point, a binding Contract is formed between you and Quiet Assembly Ltd for the services described.
5. Our services
5.1 What we provide
We typically provide some or all of the following services:
Event concepting and planning
Venue research and recommendations
Liaison with venues and suppliers on your behalf
Assembling a tailored roster of trusted local suppliers (for example, chefs, caterers, AV, photographers)
Run sheet creation and timeline management
On-the-day event lead / coordination
Optional add-ons such as content capture, reporting, or marketing support.
The exact services we will provide for your event will be described in your proposal or scope of work.
5.2 What we do not usually provide
Unless clearly agreed in writing, we are not responsible for:
Acting as a venue, caterer, food business operator or licence holder in our own name
Providing security, crowd control or medical services
Obtaining licences in our own name (for example Temporary Event Notices)
Professional advice in areas such as law, tax, health and safety, or accessibility beyond reasonable practical measures.
We will always flag where a specialist adviser, supplier or licence may be needed, but the legal responsibility for obtaining them normally sits with you or the venue.
5.3 Suppliers and venues
We often recommend or assemble a mix of local venues and suppliers for your event. Unless otherwise stated:
These suppliers contract with you directly and invoice you on their own terms
You pay suppliers directly and remain responsible for those payments
We do not mark up supplier invoices; any commissions or referral fees we receive from venues or suppliers will be disclosed in your proposal or scope of work.
We are not responsible for the acts or omissions of venues or suppliers we introduce, but we will support you reasonably in resolving issues where we can.
6. Fees, deposits and payment terms
6.1 Fees
Our fees will be set out in your proposal or scope of work. We may charge:
Fixed fees for defined packages or deliverables
Day rates or hourly rates for specific work
Additional charges for out-of-scope work agreed in writing.
All fees will be quoted in pounds sterling (GBP) and are usually exclusive of VAT. If we are required to charge VAT in future, this will be clearly stated.
6.2 Deposits and instalments
We may require:
A non-refundable deposit (for example 50%) to secure the date and begin work
Part-payments at key milestones
Final balance by a specified date before the event
The exact structure will be set out in your proposal or invoice.
6.3 Payment terms
Unless otherwise stated in your proposal or on your invoice:
Invoices are due within 14 days of the invoice date
Late payments may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998
We may pause work if invoices remain unpaid after the due date and we have reminded you.
You are responsible for any bank or transfer fees charged by your payment provider when paying our invoices.
7. Changes, cancellations and postponements
7.1 Changes requested by you
If you ask to change the scope, date, venue or scale of an event:
We will discuss the impact on feasibility, timelines and fees
We may issue a revised proposal or change order for your approval
Additional work may be charged at our day or hourly rates, or as a new fixed fee.
We will try to accommodate reasonable changes, but cannot guarantee availability on alternative dates.
7.2 Cancellations by you
If you cancel an event or project after confirming the booking:
Deposits are normally non-refundable, as they reserve our time and cover planning already done
We may charge for work already completed up to the cancellation date, if this exceeds the deposit value
If you cancel close to the event date, additional cancellation fees may apply, as set out in your proposal.
You will also be responsible for any supplier or venue cancellation charges under their own terms.
7.3 Postponements
If you wish to postpone rather than cancel:
We will try to move your booking to a mutually agreeable new date
We may treat this as a cancellation and re-booking if the new date is significantly different, or if we are not available
Additional fees may apply if substantial re-planning is required.
7.4 Cancellations or changes by us
We will only cancel or significantly change our services in exceptional circumstances (for example serious illness, emergency, or events beyond our reasonable control). If we must cancel:
We will refund any fees you have paid to us for services we have not yet delivered, and
We will use reasonable efforts to help you find alternative support, but we cannot guarantee a replacement provider and are not responsible for their performance.
8. Events beyond our control
Neither you nor we will be liable for failure to perform obligations where this is caused by events beyond reasonable control, including but not limited to:
Extreme weather or natural disasters
Public health emergencies or government restrictions
Major transport or utility failures
Strikes, lockouts or industrial action
Serious illness, accident or bereavement affecting key personnel
Acts of terrorism or major security incidents.
If such a situation arises, we will:
Inform each other as soon as reasonably possible
Discuss whether the event can be adapted, postponed or re-scoped
Work together in good faith to agree a fair and practical way forward.
Some costs (such as venue or supplier fees) may still be payable under their terms even in these circumstances.
9. Your responsibilities
To help us deliver a successful event or project, you agree to:
Provide timely, accurate information and decisions
Nominate a main point of contact who can give instructions and approvals
Make sure that any branding, content or materials you supply can be used by us and do not infringe anyone’s rights
Comply with any venue rules, licensing conditions and health and safety requirements
Ensure that your guests and representatives behave respectfully towards our team, suppliers and venue staff.
We may stop work or leave an event if we reasonably believe that continuing would put people at risk or involve illegal activity.
10. Intellectual property
10.1 Our materials
Unless otherwise agreed in writing, we own the intellectual property rights in:
Our processes, checklists and templates
Our website design, text and graphics
Our brand name and visual identity “Quiet Assembly”
We grant you a non-exclusive licence to use any materials we create for you (such as run sheets or event concepts) for your internal business purposes and for the specific event or project they were created for.
You must not reproduce, resell or license our materials to others without our written permission.
10.2 Your materials
You retain ownership of any content, logos, brand assets or materials you provide to us. You grant us a non-exclusive licence to use those materials solely for:
Delivering the services under the Contract
Showcasing the completed event in our portfolio or marketing, if you have agreed to that in writing.
You confirm that you have the necessary rights and permissions to provide these materials and to grant this licence.
10.3 Photography and content capture
Where photography, videography or content capture is part of the event:
Ownership of the content will normally be agreed directly between you and the photographer/videographer in their own terms
We may ask separately for permission to share selected images or clips from the event in our marketing channels. We will only do this with your agreement.
11. Confidentiality
We will treat non-public information about your business, plans and guests as confidential and will not share it outside the project team or required suppliers, except where:
You give us permission to share it, or
We are required to share it by law or regulatory authorities.
You agree to treat any non-public information about our processes, pricing and internal documents as confidential in the same way.
12. Data protection and privacy
We handle personal data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018. Our Privacy Policy (available at /privacy-policy) explains what personal data we collect and how we use it. Our Cookie Policy (available at /cookie-policy) explains how we use cookies and similar technologies on the website.
Our Privacy Policy explains:
What personal data we collect
How and why we use it
Who we share it with
How long we keep it
Your rights as a data subject.
By using our website or working with us, you acknowledge that you have read and understood our Privacy Policy and Cookie Policy.
13. Liability
13.1 What we are responsible for
We will provide our services with reasonable skill and care, using the expertise you would expect from a small professional events studio.
If we fail to do so and you suffer loss as a direct result, our liability to you will be limited as set out below.
13.2 Limitations
To the fullest extent permitted by law:
We are not responsible for:
Loss of profit, loss of revenue or loss of business
Loss of anticipated savings or opportunity
Indirect or consequential losses
Acts or omissions of venues, suppliers or third parties
Our total aggregate liability to you in connection with any Contract will not exceed the total fees paid (or payable) by you to us for that Contract.
Nothing in these Terms limits or excludes liability for:
Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be limited or excluded under English law.
If you are a consumer rather than a business client, you may have additional rights under consumer law. These Terms are not intended to override any mandatory rights you have as a consumer.
14. Third parties
The Contract is between you and Quiet Assembly Ltd. No other person shall have any rights to enforce any of its terms under the Contracts (Rights of Third Parties) Act 1999.
15. Changes to these Terms
We may update these Terms from time to time, for example if our services change or if legal requirements change.
When we do, we will update the “Last updated” date at the top of this page.
For website users, the version displayed on the site at the time of your visit applies.
For service Contracts, the version in force at the date you accept the proposal normally applies to that project, unless we agree a variation in writing.
16. Governing law and jurisdiction
These Terms, and any disputes or claims (including non-contractual disputes or claims) arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the laws of England and Wales.
You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any such disputes or claims.
17. How to contact us
If you have any questions about these Terms or how they apply to your event or project, please contact:
Email: hello@quietassembly.co.uk
Post: Quiet Assembly Ltd, 17 Connaught Road, Hove, BN3 3WB, United Kingdom.